Build and cherish relationships: Team, Service and Extravagant Thanks

The next lesson is building and forming relationships within the Frontline Team, the people we serve and those who help us serve donors, volunteers and partners. A hallmark of the reemergence of Frontline has been the team’s commitment to valuing and growing relationships. One aspect of this change was the commitment to relationships over programs. I noted to a group of young people in the community that lamented the different programs and offering that started and stopped with grant dollars that our team was committed to developing a series of relationships with them that would enable them to grow. This helped change the ministry focus and mission from reaching out people that were lost and who needed help (a nearly impossible goal) to developing leaders starting with early childhood education. Thus helping the team to raise support and gather supporters without bouncing back and forth starting and stopping program s based on support.

Lesson: In a crisis rather than looking for just a way of escape. Find a way to serve and create excellent service. The focus on becoming excellent in serving the children and families, donors and volunteers, in addition to partners has created more opportunities than we can currently capitalize upon. In adversity most look for their needs to be met rather than meeting needs.

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